Violette Express Train

Violette Express Train

Violette Express Train is under maintenance and will be back soon.

 

Fanxipan Express Train

Fanxipan Express Train is the most recommended tourist train on TripAdvisor.

This train is a bit more expensive than others, however it is clean and well served.

There is a waitting room in infront of Tran Quy Cap train station, just 1 minutes walking. In the waitting room, passengers can access to bathrooms, showers and there's a small restaurant with free wifi to quick check your email or any schedule changes which is expected to received.

The wood paneled sleeping cabin are well designed, comfortable and lovely to impress passengers and bring you to another time of life. Ticket price is inclusive of water and some snacks.

Train title: SP1 departs from Hanoi to Lao Cai (Connecting to Sapa by shuttle buses)

SP2 departs from Lao Cai to Hanoi.

Special note:

  • One-way tickets are available 
  • Children under 2 years old are free of charge if sharing berth with parent
  • Ticket prices are inclusive of taxes, fees, snack and drinks 
  • There is no private WC in each cabin but it’s designed in the end of each carriage.

 

Dream Express Train

Dream Express Train is an other good choice to travel to Sapa at very reasonable ticket price.

This carrier is new and fresh with two types of cabin: deluxe cabin with 4 berths sharing and VIP for 2 passengers only.

All cabin is small but very cosy and comfortable. There're two toilets designed at the end of each side of the train. You'll share with other paxes from other carriages.

Ticker price is inclusive of free drinks and snacks. Good services are recognized by many passengers.

Train titles: SP3 departs from Hanoi to Lao Cai (connecting to Sapa by shuttle bus)

SP4 from Lao Cai to Hanoi.

Special note:

  • One-way tickets are available 
  • Children under 2 years old are free of charge if sharing berth with parent
  • Ticket prices are inclusive of taxes, fees, snack and drinks 
  • There is no private WC in each cabin but it’s designed in the end of each carriage.

 

Victoria Express Train

Victoria Express Train is the most luxurious train to travel and enjoy from Hanoi to Sapa and return.

First to tell is the welcoming from Victoria Express staffs, they're very friendly with smile on face.

In Tran Quy Cap train station, passengers are invited to access a comfortable lounge with drinks and snacks served for free while waiting for departure. When the train are ready, Victoria Express staff will send passengers to correct cabin and do not worry, your luggage shall be taken care by staffs.

The deluxe cabins are comfortable and intimate. All berths are firm and comfortable for a 8 hours sleeping on train, which surely will elude most travellers after a long journey.

There are two bathrooms in each carriage. Both of them are well maintained and equipped by Victoria Express staffs.

Passengers can enjoy your dinner or supper in the dining carriage with hot foods to warm up your stomach and cold nibbles with local beers, coca or delicious wines.

The Victoria Express train ticket price is nearly tripple comparing to others but it's a great experience that you should take to treat yourself.

Special note:

  • One-way tickets are available 
  • Children under 2 years old are free of charge if sharing berth with parent
  • Ticket prices are inclusive of taxes, fees, snack and drinks 
  • There is no private WC in each cabin but it’s designed in the end of each carriage.

 

New Livitrans Express Train

New Livitrans Express Train is considered as one of the most luxurious trains in Vietnam operating from Hanoi to Sapa and vice versa. It's known as "the cleanest train in Vietnam' currently.

To bring the best feeling to each passenger who travels by train to Sapa, the New Livitrans Express Train is introduced with 2 carriages in 2 trains name SP1 and SP2, which offer 3 types of the train tickets, a Vip cabin with 2 beds offered to couples who love to stay in privacy, 4-berth cabins and 6 berth cabins. All the cabins are equipped with air conditioners, wooden furniture and special soft sleeper to comfort any passenger through the night.

Special note:

  • Oneway ticket are available
  • Children under 5 years old are free of charge as they could share berth with their parents.
  • Ticket prices include snack and drinks but exclude meals.
  • There is no WC in Cabin but there are two in each Carriage

 

FAQs

Frequently Asked Questions

1. What payment methods are accepted?

Currently we accept all major credit cards such as Visa Card, Master Card, UnionPay through our partner onepay.vn and Bank transfer to our bank account.

2. How long in advance should I make the reservation?

To ensure tickets are booked for your travel dates, please reserve your tickets at least 1 week before your travel date during normal season.

For high seasons, please book your ticket as early as possible because we cannot guarantee ticket is available.

3. How do I buy tickets for my children?

Children under 16 years old are required to travel with parents and tickets can be purchased as normal by following all the steps on the website.

4. Is the ticket price inclusive of taxes and fees and what is the baggage allowance?

The final ticket price you paid is inclusive of tax, fee and 20kg checked baggage for each passenger.

5. What is the different between hard berth, soft berth and VIP berth?

Hard berth cabin: there’re 6 berths in one cabin with thinner mattress.

Soft berth cabin: there’re 4 berths in one cabin and thicker mattress

VIP berth cabin: there’re 2 berths in one cabin with high quality facility. This cabin is only available for train from Hanoi to Sapa, Hue, Da Nang on some trains and return.

6. Can I travel to Hoi An by train?

There is no train to Hoi An. Please travel to Da Nang by train then takes taxi or bus to Hoi An. It takes you only 30 minutes to get there.

7. Please guide me how to travel from Noi Bai International Airport to Hanoi train station?

From Noi Bai International Airport, please:

- Take taxi (USD25 - USD28) to go to Hanoi train station. It takes you about 45 minutes to 1 hour to get there.

- Take buses operating by Vietnam Airlines (please check with any staff at the airport to know the parking location) to Hanoi centre. It’ll stop at Quang Trung Street and from there, you can catch a taxi or motorbike-taxi (local called: xe om) to travel to Hanoi train station. It costs you 30.000 – 40.000 VND and 10 – 15 minutes.

8. After payment, how do I collect my ticket?

Once payment is received, we’ll process your booking to issue e-ticket (if travel on Reunifications Trains - Thong Nhat trains) then send to your registered email. You can print out e-ticket to use for boarding with your passport or simply show it on your smart-phone.

If you travel to Sapa or return, we’ll issue a booking confirmation or ticket voucher then send to your registered email. Please be at Tran Quy Cap train station (Hanoi station B), No.1, Tran Quy Cap street, Hoan Kiem district, Hanoi at least 30 minutes prior to your departure time to exchange paper ticket at our ticket offices (with name on board for each carrier), then our staff will send you to the train.

9. What if I want to cancel my ticket?

Please email to reservations@vietnamrailwaycorp.com for cancellation and refund.

Kindly check out our Terms & Conditions with Fare Rules listed for more information about charges apply for cancellation requests.

10. Does www.vietnamrailwaycorp.com offer multiple routes?

www.vietnamrailwaycorp.com does not offer this type of ticket yet. If you plan to travel by train for more than 01 route, please email to reservations@vietnamrailwaycorp.com for supports or you can book one by one route through our website with the multiple destination option.

11. What should I do if I miss the train?

Please buy new ticket for next available train at the train station. Your bought ticket cant be refunded as it's 100% charged as NO SHOW.

12. I lost my baggage on the train, please support.

Right after you find out that your baggage is lost, please ask for supports from train staff or any staff at the train station where you're landing.

13. We're a group of 2 paxes and we do not want to share the cabin with others, can we do that?

Please book 4 tickets and pay for 4 to enjoy your privacy. Name can be repeated.

14. Is there any 5-star train from Hanoi to Ho Chi Minh city and return?

Yes, it's. Please book on SE3/SE5 from Hanoi to Ho Chi Minh city and SE4/SE6 from Ho Chi Minh city to Hanoi. They're new trains with 5-star services and high quality equipments. Ticket price is a bit higher but it's worth what you paid.

15. Can I have some information about foods & beverages on the Thong Nhat trains?

There's one cabin selling foods and beverages at the first or middble carriage of any train. It's not something special but normal quality, so do not put too much expectation.

16. My son is below 2 years old and we want to take Sapa train, any discount for him?

For Sapa train, if your son share a berth with parent, he'll be free. If you want to take a berth for him, please pay as adult ticket.

17. Can I take a shuttle bus from Lao Cai station to Sapa and return?

Yes, please book your shuttle bus together with your train ticket to get a good combo. Bus driver will welcome you at the train station then send you to the bus.

He will then drop you at Sapa Church and pick-up you at 5:00 - 5:30 PM at this address on your return date.

18. Can you help us to book a tour guide to Sapa?

Yes, we'll support you. Please email to reservations@vietnamrailwaycorp.com with full information and requirement.

19. Do you have any train to Ha Long Bay?

There's no train to Ha Long Bay yet. If you want to travel to this place, please take shuttle buses or private transports.

For booking or further supports, please email to reservations@vietnamrailwaycorp.com with full information and requirement.

20. What should I do if i get sick during the journey on train/ in Sapa/ in Vietnam?

Please contact us at +8437 776 7362 anytime for directions or for emergency, you can ask for help from anyone around you.

  1. Sapa Public Security phone#: 02143 871 503/02143 871 226
  2. Sapa Tourirst Management: 0912 228 108
  3. Sapa Martket Management: 0912 010 521
  4. Sapa General Hospital: 0203 518 558

Terms of Use

This Services Agreement is designed according to Vietnam Laws by our Legal Advisory and Vietnam Laws shall be applied if any issue occur before/during/after your booking on our website www.Vietnamrailwaycorp.com

Please leave this website if you do not agree with any information mentioned below. Your continue using will be taking as accepting and no violation or dispute later on.

1. Condition of Booking

- Please provide us below information during your booking process (can be updated later by email):

  *Full name as shown in your passport

  *Passport information

  *Email address & phone number

- You're required to check and review all information before paying to avoid amendment charges, which is USD10 (change fee) and different fee (if available).

- Your payment should be made right after reservation to ensure booking is valid. We will check ticket availability then confirm you by email within 24 hours. For booking with far travel date, ticket availability shall be confirmed/advised/sent at least 3 days prior to your departure date.

- If your booked ticket type is not available or sold out due to unforseen reasons, we may suggest you to change to other ticket types by email with or without charges applied. Further actions (cancel or issue new ticket type) shall be taken if no feedback from you due to the nature of traveling without internet to check your email regularly.

- Ticket price will rise 20% - 30% on average and ticket availability is limited, as a result of high traffic volume by domestic travellers during high seasons like: Christmas, New Year and Lunar New Year holiday (15 Dec - 22 Feb annually). So, we may need to cancel your booking and fully refund you if tickets are not available.

In case you purchase ticket on behalf of others, please make sure that their information is filled in correct and they're aware of our Terms & Conditions. 

2. Amendment/Cancellation & Refunds

For any changes (by phone, email or internet) to the existing reservation, passenger will be charged for USD10 for service fee and the change may cause your fare increases as a result. So, passengers are encouraged to check out your schedule carefully before booking a ticket to avoid unexpected charges.

We reserve the right to cancel your booking and fully refund with or without prior notification.

Charges are as following:

 A. North - South trains

 - 30% cost of ticket for cancellation or amendment request comes after booking confirmation issued.

- 50% cost of ticket for cancellation or amendment made after ticket issued.

- 80% cost of ticket for cancellation or amendment made 5 - 7 days before departure.

- 100% cost of ticket for cancellation or amendment made within 3 days before departure for all trains.

- 100% cost of ticket for No Show

B. Sapa trains

- 40% cost of ticket for cancellation or amendment request comes after booking confirmation issued.

- 60% cost of ticket for cancellation or amendment made after the ticket issued.

- 100% cost of ticket for cancellation or amendment made 10 days before departure.

- 100% cost of ticket for No Show

 3. Infants & Children Rules

- Passengers under 2 years old on the date of traveling:  free of charge if sharing berth with parent

- Passengers from 2 years old to/under 10 years old: 75% of adult price for the North - South trains and vice versa.

  - For trains from Hanoi to Sapa and vice versa, infants & children will have to pay full price as adult ticket if want to stay in his own berth

4. Payment

 Please book and pay right after reservation to ensure your booking is valid. We have 2 options for you as following:

- Through payment gateway system - onepay.vn - by using all major cards: Credit, Visa, Master...

- Bank transfer to our bank account: please email to reservations@vietnamrailwaycorp.com for bank account information. 

5. Rates

All fares are quoted in USD and paid in Vietnam Dong according to the exchange rate posted on vietcombank.com.vn on the date of payment made.

Passengers will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the products and services available from the site. The fare is for one-way trip and inclusive of fees, service charges and exclusive of 4% bank charges. 

6. Modifications

We reserve the right to change any part of this agreement without notice. You're recommended to check our Terms & Conditions and your use of the Website will be understood as acceptance of this agreement.

7. Reconfirmation of e-ticket received

If you do not receive e-ticket (s) within 24 hours after payment made, please reconfirm by contacting us through our 24/7 supporting email: reservations@vietnamrailwaycorp.com

We will consider your silence as receiving of our e-ticket email confirmation and should be no claiming upon that.

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